Innovation and customer focus as the driving force behind quality

As one of Europe's leading manufacturers of sealing systems for cables, pipes and building entries, we protect buildings from penetrating water, gas, fire, dirt and vermin. Innovative solutions with unbeatable quality and reliability ensure that our customers' buildings are Always. Reliable. Tight., and stay that way. With their day-to-day work, our dedicated employees play their part in the ongoing further development of our products, processes and technologies. The DIN EN ISO 9001:2015 certification that has been in place at our parent plant since 1996 is a matter of course for us and forms the basis of our integrated management systems. As a subsidiary, we work according to the same standards.

• Customer satisfaction
  The satisfaction of our customers is our greatest asset. We do not just want to meet our customers' expectations, we want to exceed them. Continuous close contact and regular exchange between our sales department and customers enables us to learn from our customers' needs and work with them to come up with individual and universal solutions. Customer feedback on our products plays an important role in the optimisation phase of the product life cycle.

• Complaints and quality controls
  We take every complaint very seriously. Our systematic approach to complaint management ensures a speedy resolution. Root cause analysis identifies and eliminates defects with a view to bringing about a permanent improvement. To prevent complaints, we carefully check purchased raw materials and also thoroughly inspect our products during the manufacturing process. At the end of the day, we want to see our customers again – not their products.

• Process management
  Our operations are process-oriented. Digital visualisation in flowcharts ensures that our processes are clear to all employees and enables organisational knowledge to be shared. Process efficiency and effectiveness are maintained through regular reviews.

• Continuous improvement
  Not to go forward is to go backward. In our innovative business environment, it is a matter of course for our employees to constantly develop their field of activity and uncover potential for improvement.